Improving Patient Outcomes by Ensuring Timely Access to Life-Changing and Life-Saving Treatments

Trends in both technology and healthcare economics suggest that the future for pharmaceutical companies will call for increasingly specialized and personalized forms of treatment, requiring a deeper understanding of, and involvement with, patients than ever before. For manufacturers of specialty drugs, moving from a patient-focused company to a patient-centric one is imperative and requires streamlined, timely and secure interactions between patients, providers, and manufacturers.

Achieving these higher levels of patient-centricity requires improved internal coordination across departments by utilizing a single, secure platform for communication.

In this webinar, you will learn how we are collaborating with our customers to:

  • Streamline interactions between patients, providers, and manufacturers of specialty drugs
  • Ensure the timely delivery of records, claims, and submissions via a secure portal
  • Ensure accurate, consistent, on-brand digital document generation and messaging in support of Specialty Pharmacy, Medicare, and Commercial channels
  • Leverage document management solutions that enable interactions with patients, capture medical insights, and reduce document approval timelines

Featured Speakers

Thomas Cowen

Head of Vertical Strategy – Healthcare & Life Sciences


Tom Cowen is a Software Industry executive who has worked for Industry Leaders and Start-ups including Oracle, EMC and Vendavo. Over the past 30 years, he has focused on bringing business value to Healthcare & Life Sciences companies through applications including: CRM, ERP, Quote to Cash and Price Optimization. He has held roles in Product & Vertical Strategy, Finance, Sales, and Sales Engineering. While at Conga, Tom has had the privilege of working with top companies including Boston Scientific, Abbvie, Express Scripts, CVS Health, and McKesson.

Tom is the first member of the Conga Vertical Strategy team where he has been asked to institutionalize Conga’s success in the Healthcare & Life Sciences sector. His focus is on successful use cases that can be brought to other HLS customers. He works closely with Conga’s executive leadership, sales, marketing, and product teams to be the voice of the HLS industry.

Tom and his family founded Justin’s Smile Childhood Cancer Foundation in memory of his 13-year-old son, Justin, who passed away from Osteosarcoma. The foundation funds Childhood Cancer research and provides support for patients and parents.

Jennifer Turcotte

Senior Director, Industry Advisor - Pharma


Jennifer brings over 20 years of experience in marketing and product strategy at life sciences and software technology companies. Before joining Salesforce, she served as Associate Director, Pharma Informatics, at Genentech. During her time at Genentech, Jennifer focused on strategic projects to build global solutions for scientific data management and data sharing. She also led a project to define the most patient-centric, ethical and legal approach to returning genomic data results to patients in trials.Prior to those roles, she was VP of Marketing at a variety of early-stage software companies and at an innovative genomics sequencing company.
Jennifer holds a Bachelor of Engineering, Mechanical from Carleton University, Ottawa, Canada.


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