Orchestrating Customer Identity Across the Org: From Insights to Outcomes

Okta Executive Lunch Dialogue
Venue: Cordis Hong Kong

According to the e-Conomy SEA 2022 Report published by SEA Group, Southeast Asia’s digital economy approaches $200B GMV in 2022 and it’s three years earlier than expected. Furthermore, in SEA, 100M additional internet users have come online in the last three years. With a large digital population, every business (no matter it’s B2C or B2B or B2B2C) needs to be a digital business to serve their customers anytime, anywhere.

In the world of digital business, Customer Identity plays an important role in new customer acquisition and retention. And it has organization wide implications. When identity is fragmented various departments lose critical insights and agility, from engineering to business functions impacting the customer experience, time to market and ultimately business growth.

This event will tackle why identity is a foundational technology to connect the existing tech stack, and power analytics and business insights in order to power surge digital business strategy.

At this event, we’ll be discussing the following:

What can organizations do to improve customer experience and avoid friction for customer signing up?
What challenges have you experienced in implementing customer identity?
What were the goals you were trying to achieve in addressing these challenges?
What are the ways you are able to leverage the data to build customer profiles?
How does your data collection differ at account creation to sign on? What do you do with it?
What would you like to leave the audience with - tips and best practices
How can companies modernize their applications and move them to a modern architecture?
How to drive digital-first business initiatives within your org with a cloud-based customer identity platform

Agenda:

Time	Topic
10:00am - 10:30am	Registration & Welcome Coffee
10:30am - 10:35am	Welcome Lee Chua, Regional Sales Manager, Enterprise, Okta
10:35am - 10:50am	Keynote – Building a Passwordless World Ben Goodman, SVP & GM, APAC, Okta
10:50am - 11:20am	Executive Identity Dialogue Ben Goodman, SVP & GM, APAC, Okta Varun Kakkar, Group Head of CyberSecurity, Tricor Peter Leung, Director of Engineering, Sleekflow Leo Choi, Senior Software Architect, Sleekflow
11:20am - 11:35am	Coffee / Tea Break
11:35am - 11:55am	Orchestrating Customer Identity Across the Org: From Insights to Outcomes John Lim, Solutions Architect, Okta
11:55am - 12:00pm	Closing Remarks Lee Chua, Regional Sales Manager, Enterprise, Okta
12:00pm - 13:00pm	Networking Lunch & Event End

Ben Goodman is the SVP & General Manager for APJ at Okta. Based in Singapore, he is responsible for driving Okta’s growth across the Asia Pacific region. Ben brings over 20 years of experience in high-growth technology organizations across APJ.

Prior to Okta, Ben served as SVP & GM APJ at New Relic, where he oversaw the regional operations, including the opening of branches in India and Korea. He led New Relic during the company’s transition from a subscription to a consumption-based business model.

He has also served as the MD of the Digital Experience Cloud (DX) division for APJ at Adobe. Prior to that, he served in various leadership roles at Dell Technologies, EMC, and Pure Storage.