Webinar: The State of Health Insurance Consumer Experience
Annual consumer experience reporting consistently ranks health insurance behind other industries. With the rapid digital advances sparked by COVID, it is more important than ever that health insurance providers understand current consumer sentiment and effectively align customer service and self-service with what their members find most important. This webinar will give attendees exclusive access to results from a large scale survey, conducted in April 2021, informing health insurance providers about:
Having access to this direct research will give health insurance providers an edge on the competition, and invaluable insights to help effectively prioritize service and digital-focused initiatives for the coming year.
Senior Content Marketing Manager
As an evaluator and writer, Maryann Waugh helps organizations measure and describe their impact and develop compelling narrative and visualizations to tell – and sell – their story. Her expertise includes collaboratively developing creative and pragmatic ways to measure program results against projections, goals, an/or industry standards), using multi-variate analytics to translate organizational data into trends and information. Maryann has experience in behavioral healthcare, integrated primary and specialty care, and telehealth.
Director of Sales Operations
Greg Dobson leads Sales Operations for Zipari, working on a daily basis with Health Plans across the country. Greg is focused on making health insurance easier for consumers to understand, purchase and maintain. He’s worked in the health insurance industry for the last 5 years, and prior to that worked at consumer-focused companies including Google.
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