Webinar: The State of Health Insurance Consumer Experience

Annual consumer experience reporting  consistently ranks health insurance behind other industries. With the rapid  digital advances sparked by COVID, it is more important than ever that health insurance providers understand current consumer sentiment and effectively align customer service and self-service with what their members find most important. This webinar will give attendees exclusive access to results from a large scale survey, conducted in April 2021, informing health insurance providers about:

  • What members’ find most critical to health plan engagement
  • What members’ find most frustrating given the current state of health insurance CX
  • Where payer and member respondents differ and align on digital CX issues
  • What CX information payers need to realize organizational cost savings and membership growth

Having access to this direct research will give health insurance providers an edge on the competition, and invaluable insights to help effectively prioritize service and digital-focused initiatives for the coming year.

Maryann Waugh

Senior Content Marketing Manager


As an evaluator and writer, Maryann Waugh helps organizations measure and describe their impact and develop compelling narrative and visualizations to tell – and sell – their story. Her expertise includes collaboratively developing creative and pragmatic ways to measure program results against projections, goals, an/or industry standards), using multi-variate analytics to translate organizational data into trends and information. Maryann has experience in behavioral healthcare, integrated primary and specialty care, and telehealth.

Greg Dobson

Director of Sales Operations


Greg Dobson leads Sales Operations for Zipari, working on a daily basis with Health Plans across the country. Greg is focused on making health insurance easier for consumers to understand, purchase and maintain. He’s worked in the health insurance industry for the last 5 years, and prior to that worked at consumer-focused companies including Google.


© 2021 Questex LLC, All right reserved.

685 Third Avenue, 21st Floor New York, NY 10017

Reproduction in whole or part is prohibited.