Webinar: Beyond claims - How to design a more member-centric COB process

Your members’ lives are not linear. Unpredictable circumstances, such as major illness or job loss, impact how coordination of benefits (COB) rules are applied and often create gaps in information between members, providers, employers, and payers. This can create uncertainty about what is covered and who is responsible for payment. In this panel webinar, Cotiviti payment leaders will explain how to optimize your COB process to account for variable member life events to help ensure proper COB determinations. In this session, you’ll learn:

  • How to look beyond claims to see the whole member experience, including variable member life events, to help ensure proper COB determinations.
  • Tips for performing focused and intentional member selection.
  • When using predictive analytics and expert experience can address complex billing scenarios.
  • The importance of integrating prospective and retrospective payment integrity processes.

Featured Speakers

Sean Henderson

Senior Vice President, Coordination of Benefits


Sean has been with Cotiviti for over 8 years across roles on both our COB and Data Mining teams and has overall responsibility for Cotiviti’s COB operations.

Naomi Murphy

Vice President, Coordination of Benefits


As a tenured member of our COB team, Naomi leads the day to day operations for Cotiviti’s portfolio of COB clients.

Derinda Burns

Manager of Audit Operations and Coordination of Benefits


Over the course of the past 8 years, Derinda has led several client teams of varying sizes and lines of business, working directly with our client contacts from implementation through execution.


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